Commonly Asked Questions

No. We provide educational and personal consulting services for adolescents, young adults, and their families. Our work falls under the “non-medical” category, as Internet and gaming addiction are non-medical problems.

We usually work with ages 13 – 24 (adolescents and young adults), but we can work with any age group.

Absolutely! Family involvement is a powerful tool for combating Internet and gaming addiction. We help you create a positive social and family environment to meet the desired goals.

We recommend 3 sessions for most people, but offer anywhere from 2 to 4 sessions. Ultimately, the number of sessions matters less than the amount of effort the participant expends. 

Yes! Sign up for a free phone consultation (click the link) and we’ll spend 15 minutes answering your questions and reviewing the best option for you & your loved one.

For session-based services: We provide pro-rated refunds based on the number of sessions that remain unused. 

For our course: We do not provide refunds.

For example, if you signed up for 4 sessions and only used 3, we would refund you based on the price difference between 4 and 3 sessions.